1. Introduction
Welcome to BritSpeak Academy ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.britspeakacademy.com (the "Website"), including any subdomains, or use our services.
This policy applies to information we collect:
- On our Website
- Through email, text, and other electronic messages between you and our Website
- When you interact with our advertising and applications on third-party websites and services
- When you enrol in our courses or use our services
Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, you may choose not to use our Website or services. By accessing or using our Website, you agree to this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Register on our Website
- Subscribe to our newsletter
- Request information about our courses
- Apply for or enrol in a course
- Participate in surveys or promotions
- Contact us with enquiries or feedback
The personal information we collect may include:
- Name
- Email address
- Postal address
- Phone number
- Date of birth
- Nationality
- Educational background
- Employment information
- Visa status (for international students)
- Payment information
2.2 Information We Collect Automatically
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Pages you visit on our Website and time spent on those pages
- Links you click and other interactions with our Website
- Referring website address
We collect this information using cookies, web beacons, and other similar technologies. Please see our Cookie Policy for more information.
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Educational agents or consultants who assist with your application
- Educational institutions or employers providing references
- Social media platforms when you connect your account to our Website
- Payment service providers
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Process your course applications and enrolments
- Provide, maintain, and improve our services
- Communicate with you about our courses, events, and promotions
- Respond to your enquiries and provide customer support
- Process payments and manage your account
- Personalize your experience on our Website
- Monitor and analyze usage patterns and trends
- Comply with legal obligations
- Protect the security and integrity of our Website and services
3.1 Legal Basis for Processing (EU/UK Users)
For users in the European Economic Area (EEA) and the United Kingdom, we process your personal information on the following legal bases:
- Contractual Necessity: To perform our contractual obligations to you, including providing courses and services you have enrolled in.
- Legitimate Interests: To pursue our legitimate interests where your interests and fundamental rights do not override those interests, such as improving our services and conducting marketing activities.
- Consent: Where you have given us specific consent to process your data, such as for sending marketing communications.
- Legal Obligation: To comply with legal obligations to which we are subject.
4. Information Sharing and Disclosure
We may share your personal information with:
4.1 Service Providers
We share information with third-party service providers who help us operate our business and deliver services to you, such as:
- Hosting and technology providers
- Payment processors
- Customer relationship management systems
- Email and communication service providers
- Analytics providers
These service providers are contractually obligated to maintain the confidentiality and security of your information.
4.2 Educational Partners
We may share your information with educational institutions, examination boards, or accreditation bodies to facilitate your education or certification.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., immigration authorities, a court, or a government agency).
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
4.5 With Your Consent
We may share your information with other third parties with your consent or at your direction.
We do not sell, rent, or lease your personal information to third parties.
5. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, secure socket layers, and physical security controls.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 For EEA and UK Residents
Under the General Data Protection Regulation (GDPR) and UK data protection law, you have the right to:
- Access: Request access to your personal information.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information in certain circumstances.
- Restriction: Request restriction of processing of your personal information.
- Data Portability: Receive your personal information in a structured, commonly used format.
- Objection: Object to processing of your personal information.
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information.
6.2 For California Residents
Under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information we collect and disclose about you.
- Request deletion of your personal information in certain circumstances.
- Opt-out of the sale of your personal information (though we do not sell personal information).
- Non-discrimination for exercising your rights.
6.3 How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before responding to your request.
8. Children's Privacy
Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. International Data Transfers
We are based in the United Kingdom and may process, store, and transfer your personal information in the UK and other countries that may have different data protection laws. When we transfer your information outside the EEA or UK, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission or UK authorities.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
BritSpeak Academy
123 Oxford Street
London, W1D 2LQ
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567
For EU/UK data protection matters, our Data Protection Officer can be contacted at [email protected].
If you are in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.